Privacy Policy

At Chilindo, we take your privacy seriously. This privacy policy explains how we collect, use, store, and protect your personal data when you visit chilindo.ch, create an account, place an order, contact us, subscribe to our communications, or otherwise interact with us.

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We process personal data in accordance with applicable Swiss data protection law. This policy is intended to give you clear information about what data we collect, why we collect it, how we use it, and the choices and rights available to you.

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This policy should be read together with our general Terms & Conditions, as well as any other policies that may apply when you use our website or place an order with us.

 

1. Controller

The data controller responsible for processing your personal data is:

Chilindo
Langensandhöhe 3
6005 Luzern
Switzerland
Email: hola@chilindo.ch

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2. Personal data we collect

We may collect the following categories of personal data:

• name

• billing and shipping address

• email address

• phone number

• account login details

• order and payment information

• communication history with us

• technical data such as IP address, browser type, device information, and Website usage data

• preferences and marketing choices

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We do not generally store full payment card details ourselves; payments may be processed by external payment providers.

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3. How we use your data

We may use your personal data to:

• process and deliver orders;

• manage payments and prevent fraud;

• communicate with you about your orders;

• provide customer support;

• manage your account;

• improve our Website, products, and services;

• send marketing communications where permitted or where you have consented;

• comply with legal and regulatory obligations;

• enforce our legal rights and terms.

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4. Legal reasons for processing

We process your personal data where necessary to:

• perform a contract with you;

• respond to your request before entering into a contract;

• comply with legal obligations;

• protect our legitimate business interests, such as operating, securing, and improving our Website and services;

• send marketing communications where you have consented, where required.

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5. Sharing of personal data

We may share your personal data with trusted third parties where necessary, including:

• payment service providers;

• shipping and logistics partners;

• IT and website hosting providers;

• analytics providers;

• email and marketing service providers;

• professional advisers;

• authorities or courts where required by law.

 

We share only the data necessary for the relevant purpose.

 

6. International transfers

If personal data is transferred outside Switzerland, we take appropriate steps to ensure an adequate level of protection in accordance with applicable law.

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7. Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including to fulfill contractual, legal, accounting, and tax obligations.

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8. Cookies and tracking

Our Website may use cookies and similar technologies to ensure functionality, analyze traffic, improve user experience, and support marketing activities.

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You can manage cookie settings through your browser and, where applicable, through our cookie banner or settings tool.

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9. Marketing communications

If you subscribe to our newsletter or otherwise consent, we may send you marketing emails about our products, offers, and updates.

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You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.

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10. Data security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure.

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However, no method of transmission or storage is completely secure.

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11. Your rights

Subject to applicable law, you may have the right to:

• request access to your personal data;

• request correction of inaccurate data;

• request deletion of your data;

• request restriction of processing;

• object to certain processing activities;

• withdraw consent where processing is based on consent;

• request portability of data where applicable.

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To exercise your rights, please contact us at hola@chilindo.ch.

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12. Third-party links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on the Website.

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If you have questions about this Privacy Policy or how we process your personal data, please contact:

 

Chilindo
Langensandhöhe 3
6005 Luzern
Email: hola@chilindo.ch