Terms & Conditions

a. Eligibility

You may use the Website only if you are legally capable of entering into binding contracts under applicable law.

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You must be at least 18 years old to place an order on the Website.

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b. Changes to these Terms

We may update these Terms from time to time. The version published on the Website at the time of your order applies to that order.

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Any changes become effective when posted on the Website. Please review these Terms regularly.

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c. Website use

You may use the Website only for lawful purposes and in accordance with these Terms.

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You agree not to:

• use the Website in any way that violates applicable law or regulation;

• misuse the Website, including by introducing viruses, malware, or other harmful material;

• interfere with the proper functioning or security of the Website;

• attempt to gain unauthorized access to any part of the Website, server, or database;

• copy, scrape, reproduce, distribute, or commercially exploit Website content without our prior written consent.

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We may suspend or terminate access to the Website at any time if these Terms are breached or we believe they have been violated.

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d. Account registration

You may be able to create an account on the Website. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account.

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You must provide accurate, current, and complete information and keep your account details up to date.

 

Please notify us immediately if you suspect unauthorized access to your account.

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We reserve the right to disable or terminate accounts in case of misuse, suspected fraud, or breach of these Terms.

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e. Products

We sell salsa and related food products. We aim to describe all products as accurately as possible, including ingredients, quantities, and storage information. However, minor variations in packaging, labeling, color, taste, or texture may occur.

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Images are for illustration only and may differ slightly from the delivered product.

 

Customers are responsible for checking ingredients, allergen information, and storage instructions before consumption.

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f. Orders and contract formation

The presentation of products on the Website does not constitute a binding offer. By placing an order, you make a binding offer to purchase the selected products.

 

Before submitting your order, you will have the opportunity to review and correct any input errors. After placing an order, you will receive an email confirming receipt of the order. This email does not yet constitute acceptance of the order.

 

The contract is concluded only when we accept the order by dispatching the goods or by express confirmation.

 

We reserve the right to reject or cancel orders, including in cases of product unavailability, incorrect pricing, suspected fraud, or other legitimate reasons.

 

g. Prices and payment

All prices shown on the Website are in Swiss francs (CHF).

Unless otherwise stated, prices include applicable Swiss VAT, if due. Shipping charges and any other applicable fees are shown separately during checkout before you place your order.

 

We accept the payment methods displayed on the Website. By submitting payment information, you confirm that you are authorized to use the chosen payment method.

 

We may use third-party payment providers to process payments securely.

 

h. Availability

All products are subject to availability. If a product is unavailable after an order has been placed, we may cancel the affected item or order and refund any amount already paid.

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i. Delivery

Delivery is subject to our separate Shipping Policy, which forms part of these Terms.

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j. Returns and refunds

Returns and refunds are governed by our separate Returns & Refunds Policy, which forms part of these Terms.

 

k. Food products

Our products are food products and must be handled, stored, and consumed appropriately.

 

You are responsible for reading the label and product information, following any storage instructions, and checking ingredients and allergens before use.

 

We are not liable for damage resulting from improper storage,

handling, or use after delivery.

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l. Intellectual property

All content on the Website, including text, logos, images, graphics, branding, and layout, is owned by Chilindo or used with permission and is protected by applicable intellectual property laws.

 

You may use the Website for personal, non-commercial purposes only. No content may be copied, reproduced, distributed, or exploited without our prior written consent.

 

m. User reviews and submissions

If you submit reviews, comments, suggestions, photos, or other content to us, you grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, publish, and display such content for our business purposes.

 

You confirm that your submissions are lawful and do not infringe any third-party rights.

 

We reserve the right to remove any unlawful, misleading, offensive, or inappropriate content.

 

n. Third-party services and links

The Website may contain links to third-party websites or services, including payment and delivery providers. We are not responsible for their content, services, or terms.

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ñ. Disclaimer

To the extent permitted by law, the Website and its content are provided on an “as is” and “as available” basis.

 

We do not guarantee that the Website will be uninterrupted, secure, error-free, or free from harmful components.

 

o. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law.

 

To the extent permitted by law, Chilindo shall not be liable for indirect, incidental, special, or consequential damages arising from use of the Website or products purchased through it.

 

To the extent permitted by law, our total liability in connection with any claim shall not exceed the amount actually paid by you for the relevant product(s).

 

p. Indemnity

You agree to indemnify and hold harmless Chilindo and its officers, employees, and service providers from claims, losses, and expenses arising out of your misuse of the Website, breach of these Terms, or violation of applicable law.

 

q. Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, war, strikes, transport disruption, pandemics, or government action.

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r. Governing law and jurisdiction

These Terms are governed by the laws of Switzerland, excluding conflict of law rules.

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The competent courts at the registered seat of Chilindo shall have jurisdiction, subject to any mandatory consumer law provisions.

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s. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in effect.

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t. Entire agreement

These Terms, together with our Shipping Policy, Returns & Refund Policy, and Privacy Policy, constitute the entire agreement between you and Chilindo regarding the use of the Website and purchases made through it.