Returns & Refund Policy

1. General

Because Chilindo sells food products, and for hygiene, safety, and quality reasons, we do not generally accept returns of opened, used, perishable, or otherwise non-resalable goods.

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2. No general right of return

Unless expressly stated otherwise, purchases made through our Website are not subject to a general voluntary return right.

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Returns are accepted only where:

• the wrong item was delivered;

• the item was damaged on arrival;

• the item is defective; or

• a return is required by mandatory law.

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3. Reporting problems

If there is a problem with your order, please contact us at hola@chilindo.ch within 2–3 days of delivery.

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Please include:

• your order number;

• a description of the issue;

• clear photos of the item and packaging, where relevant.

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4. Approved returns

If we approve a return or complaint, we may at our discretion:

• replace the product;

• refund the purchase price in full or in part; or

• issue store credit.

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Refunds are generally made using the original payment method.

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5. Non-returnable items

The following items are not returnable unless defective or incorrectly delivered:

• opened products;

• perishable food items;

• products not stored properly after delivery;

• products damaged due to misuse or improper handling;

• items marked as non-returnable or final sale.

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6. Incorrect or damaged deliveries

If you receive the wrong item or a damaged product, please contact us promptly. We may request photos and further information before deciding on the appropriate remedy.

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7. Return shipping

If a return is approved due to our error or a defective product, we will inform you whether the item must be returned and who bears the shipping cost.

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Important: Do not send items back without our prior confirmation.